Spa Etiquette & Cancellation Policy

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Our Philosophy

At Mobile Spa Services, we believe that self-care is essential to living a happy, healthy life. That's why we offer a variety of spa services designed to help you relax, rejuvenate, and unwind. Our goal is to provide a peaceful and tranquil environment where you can leave your worries behind and focus on yourself.
Please book as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking.
In order to set-up our therapist will arrive about 30-60min early depending on your party size ,prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy table or party set up and treatment..

Intake Form
Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments.
We require parental permission for any client under the age of 18.
In the interest of both client and therapist safety, we reserve the right to refu​se a treatment if we deem inappropriate or contraindicated for services.

We apply a strict cancellation policy due to the nature of our business and as consideration to our team. We schedule our spa professionals based on total services you confirm at the time the appointment is reserved.

SINGLE APPOINTMENTS

The full service fee will be charged when the appointment is reserved and is non refundable if cancellations are made less than 24 hours prior to the appointment time. A Full refund will be issued for appointments made within 24 hours.  

CORPORATES EVENTS, GROUP EVENTS, MASSAGE PARTIES, and SPA PARTIES:

We require at least 72 hour advance notice for appointment cancellation to receive a full refund. Unless the appointment is scheduled within 72 hours of your event. In those instances we require a 24 hour cancellation for full refund. Cancellations made within 48 hours will be charged 50% of the event total. Cancellations made less than 24 hours will be charged the full appointment fee. Please understand that others could have scheduled that appointment time that was reserved for your spa day event. When you cancel an appointment, the cancellation creates a loss for our business and will cover our spa teams loss of time and revenue.  Thank you for your understanding.