Spa Etiquette & Cancellation Policy

Your Treatment

Our Philosophy

At Mobile Spa Services, we believe that self-care is essential to living a happy, healthy life. That's why we offer a variety of spa services designed to help you relax, rejuvenate, and unwind. Our goal is to provide a peaceful and tranquil environment where you can leave your worries behind and focus on yourself.
Please book as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking.
In order to set-up our therapist will arrive about 30-60min early depending on your party size ,prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy table or party set up and treatment..

Intake Form
Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments.
We require parental permission for any client under the age of 18.
In the interest of both client and therapist safety, we reserve the right to refuse a treatment if we deem inappropriate or contraindicated for services.

Our Policy

There is a minimum service charge of $90per person

**Please add hotel parking fees to your total (unless parking can be validated with no cost to our team).

- AVAILABILITY OF SERVICES -
Appointments are available 7 days a week between 9am - 9pm(10pm Summer months) and by special appointment.
The Customer Service / Appointments desk is open from 9am-9pm daily.
Appointments can be made by call or text to (407) 953-3764 or

by e-mailing: info@mobilespa.services
We travel to Greater Orlando, Clermont, Ocoee, Winter Garden, Avalon / Thornton Park, Kissimmee, Reunion, Four Corners, Davenport, Kissimmee, Champions Gate, and more.

-PAYMENT -

Services are payable by Cash, Cash App, Apple Pay, Venmo, and major credit and debit cards. We do not charge tax on our services, however we do implement an 18% gratuity for all corporate events for our spa team. Deposits are as follows:$50 for private and $100 for small corporate events, up to 50% for large events. Payment is made at the time of booking so we do require debit or credit card details to guarantee your reservation. In addition , for spa and pamper parties balances will be collected on the event date, prior to your event unless STATED OTHERWISE .

Gratuity

Leaving gratuities for job well done is always appreciate! We include an 18% gratuity to your total for your spa team. We are able to add any gratuities to your debit or credit card charges, but they can also be paid in cash.

-Mobile Spa Services

Cancellation Policy

We apply a strict cancellation policy due to the nature of our business and as consideration to our team. We schedule our spa professionals based on total services you confirm at the time the appointment is reserved.

SINGLE APPOINTMENTS

The full service fee will be charged when the appointment is reserved and is non refundable if cancellations are made less than 24 hours prior to the appointment time. A Full refund will be issued for appointments made within 24 hours.

CORPORATES EVENTS, GROUP EVENTS, MASSAGE PARTIES, and SPA PARTIES:

We require at least 72 hour advance notice for appointment cancellation to receive a full refund. Unless the appointment is scheduled within 72 hours of your event. In those instances we require a 24 hour cancellation for full refund. Cancellations made within 48 hours will be charged 50% of the event total. Cancellations made less than 24 hours will be charged the full appointment fee. Please understand that others could have scheduled that appointment time that was reserved for your spa day event. When you cancel an appointment, the cancellation creates a loss for our business and will cover our spa teams loss of time and revenue. Thank you for your understanding.

A luxurious In Home Spa Experience:Relax, Rejuvenate, Unwind

Spa Etiquette & Cancellation Policy

Your Treatment

Our Policy

Cancellation Policy

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